1.Credit card payments are subject to a 3% surcharge.
2.All prices are exclusive of VAT charged at 20%.
3.Our account payment terms are strictly 7 days from the invoice date.
4.Your booking may be subject to additional waiting time and car park charges.
1.Cancellation received less than 12 hours before the hire period will be subject to a 100% cancellation fee.
2.Cancellation made 24 hours before the hire period is subjected to 50% deduction.
3.If the customer does not appear at the time and place designated as the pickup point there will be 100% charge.
4. No surcharge for for night hire between the hours of 11pm and 4am and weekends.
•theChauffeurDrive.com request a minimum of 24 hours notice for any online bookings.
•If you would like to book a car with less than 24 hours notice - Please call on: +44 (0) 20 3816 0246
•Whilst we do our upmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
•The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
•Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
•We may provide subcontracted vehicles occasionally.
•By supplying your email address you permit theChauffeurDrive.com to contact you via email, in return we promise never to supply your email to any third party.
•If there are any changes or variations including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged extras in accordance with the pricing structure on our website.
•We reserve the right to change your vehicle or chauffeur at any time if necessary.
•Every effort will be made by theChauffeurDrive.com to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
•Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
• TheChauffeurDrive.com vehicles and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer's properties are carried entirely at their own risk and theChauffeurDrive.com shall not be held responsible/liable for any loss/damage to such property.
• theChauffeurDrive.com will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
• theChauffeurDrive.com and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
• theChauffeurDrive.com maintains a strict non-smoking policy in all its vehicles.
•Online quotations do not allow for public and bank holidays like Christmas Day or New Year’s Eve where there may be an additional surcharge. Please indicate on the quote form if your proposed booking is for a bank holiday or on any other special date.